Fees & Payment
Standard consultations from Monday to Friday with all doctors will be bulk billed for all patients with a valid Medicare Card.
All appointments on Weekends and Public Holidays carry an out of pocket fee, for all patients.
PROCEDURES
All procedures, with all GP’s may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of procedure and products used.
Please contact the Practice on (03) 5292 0092 or speak with the Nurse/GP prior to your procedure appointment.
VACCINATIONS
Some vaccinations may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of vaccination.
For further information, please discuss possible fees and charges with our staff. Where fees apply, we do accept cash (correct change only), EFTPOS and credit card payments. Please note that we do accept American Express.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
We are unable to provide prescriptions for controlled or scheduled medications without the necessary approval and supporting evidence.
All requests for controlled or scheduled medications will be denied where:
- approval is held with another Doctor or Specialist.
- the patient is attending for their first consultation at the practice, or with the GP.
- current medical evidence is not on hand to support the need for the medication.
- the GP determines the medication is not suitable, for any reason.
- the patient behaves with any form of abuse, aggression, violence, or intimidation toward the GP, staff, or other patients.
Our GPs may utilise the SafeScript program to assist in determining the suitability of any medication requested.
The prescribing of all medications is strictly at the discretion of the GP, in line with their own assessment as the best and ongoing treatment plan for you. If the GP decides to prescribe and is able to through permit and dispensary checks, the patient may be asked to sign consent and understanding in writing.
All GPs and Staff at our centre have the right to discontinue care of and / or remove any patient who behaves in a violent or threatening manner.
Test Results
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
Appointments
For all appointments with your doctor, please phone (03) 5292 0092 or online via HotDoc.
Please remember that standard appointments are scheduled at ten (10) minute intervals. This allows for 1 to 2 issues to be discussed.
Longer consultations are also available, for further issues. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.
After-Hours
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).
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